Enterprise Customer Success Manager EMEA

1 month ago

London, Greater London, United Kingdom Canonical Full time
Job Title: Enterprise Customer Success Manager EMEA

Canonical is seeking an experienced Enterprise Customer Success Manager to join our team in the EMEA region. As a key member of our Customer Success team, you will be responsible for developing and executing customer success strategies to drive growth, retention, and customer satisfaction.

Key Responsibilities:
  • Develop and execute customer success plans to drive growth, retention, and customer satisfaction
  • Build and maintain strong relationships with customers to understand their business objectives and provide tailored solutions
  • Collaborate with cross-functional teams, including Sales, Field Engineering, and Support, to deliver engagement plans that meet customer objectives
  • Manage a portfolio of customers in the EMEA region and identify growth opportunities or renewal risks
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams
Requirements:
  • Minimum 5 years of work experience with a strong relation to IT and exposure to projects related to cloud and data centre infrastructure technologies
  • Excellent presentation skills with the ability to guide a conversation about complex software
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects
  • A true team player capable of interacting with all departments and at all levels both internally and externally
What We Offer:
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others

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