Director of Customer Success EMEA

3 weeks ago

London, Greater London, United Kingdom SnapLogic Full time
Job Title: Director of Customer Success EMEA

At SnapLogic, we're seeking a highly skilled and experienced Director of Customer Success EMEA to lead our customer success team in the European, Middle Eastern, and African regions. As a key member of our leadership team, you will be responsible for driving customer success, growth, and retention in these markets.

Key Responsibilities:
  • Lead and develop a high-performing team of Customer Success Managers (CSMs) across strategic, enterprise, and mid-market SnapLogic customers in EMEA.
  • Develop and execute a customer success strategy that drives customer adoption, retention, and growth in EMEA.
  • Collaborate with cross-functional teams, including sales, marketing, and product, to ensure seamless customer experiences and drive business outcomes.
  • Develop and maintain strong relationships with key customers and stakeholders in EMEA, ensuring their needs are met and exceeded.
  • Monitor and analyze customer health, identifying opportunities for growth and improvement, and developing strategies to address any issues.
  • Work closely with the sales team to ensure a smooth handover of new customers and to identify upsell and cross-sell opportunities.
  • Develop and implement processes and tools to measure and improve customer success metrics, such as NPS, customer satisfaction, and retention rates.
  • Stay up-to-date with industry trends, competitor activity, and market developments, providing insights and recommendations to inform business decisions.
Requirements:
  • 10+ years of experience in customer-facing roles, with a proven track record of driving customer success and growth in a SaaS environment.
  • At least 5+ years of experience in a leadership or management role, overseeing customer success teams in a B2B environment.
  • Strong leadership and management skills, with the ability to motivate and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and cross-functional teams.
  • Proven ability to analyze complex customer data and develop strategies to drive business outcomes.
  • Strong understanding of the EMEA market and customer needs, with the ability to develop and execute a customer success strategy that meets these needs.
What We Offer:

At SnapLogic, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We're committed to attracting and retaining top talent, and we offer a competitive compensation and benefits package, including:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for professional growth and development, including training, mentorship, and career advancement.
  • A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer success.

We're an equal opportunities employer, committed to diversity and inclusion in the workplace. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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