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Customer Success Director EMEA

2 months ago

London, Greater London, United Kingdom Varonis Full time
Customer Success Director EMEA

About the Role

The Customer Success Director EMEA will be responsible for driving value and ensuring the delivery of business outcomes for Varonis customers in the EMEA region. This high-profile customer-facing role requires outstanding relationship management skills and technical acumen.

Key Responsibilities

  • Develop and execute strategies to enable customers to achieve business outcomes from Varonis products.
  • Lead a team of Customer Success Managers (CSMs) and first-line managers to support customers in EMEA.
  • Collaborate with leaders in Sales, Engineering, and Product teams to ensure customer success.
  • Recruit, hire, train, and manage CSMs and CS Managers.
  • Develop relationships with regional Sales leadership and drive collaboration between Sales and CS to ensure retention and growth.
  • Perform ongoing analysis of customer lifecycle and take measures to increase engagement and impact.

Requirements

  • 10+ years of customer-facing experience in services roles, with at least 5 years as a manager.
  • Prior experience in customer success and retention roles, with experience in a CSM role a plus.
  • Experience managing large teams, including 1st line managers.
  • Experience in multiple European markets, including France and the UK.
  • Strong operational background with proven ability to define and leverage business metrics to manage team goals.
  • Excellent executive-level communication and presentation skills.
  • Prior experience in a software delivery role, with experience in the security space a plus.

What We Offer

Varonis offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to helping our employees succeed and thrive in their careers.