Director of Customer Success EMEA

4 weeks ago

London, Greater London, United Kingdom Varonis Full time
Job Description

Job Title: Director of Customer Success EMEA

Job Summary:

The Director of Customer Success EMEA will be responsible for leading a team of Customer Success Managers (CSMs) in driving value and ensuring the delivery of business outcomes for Varonis customers in the EMEA region. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen.

Key Responsibilities:

  • Develop and execute strategies to enable customers to achieve their business outcomes from Varonis products.
  • Lead a team of CSMs in supporting customers in EMEA, including developing and executing strategies to optimize team productivity and deliver value to customers.
  • Collaborate with leaders within the Services organization, Sales, Engineering, and Product teams to ensure customer success.
  • Recruit, hire, train, manage, and coach CSMs and CS Managers.
  • Develop relationships with regional Sales leadership and ensure awareness of CS activities to drive collaboration between Sales and CS.
  • Perform ongoing analysis of customer lifecycle and take necessary measures to increase engagement and impact.
  • Develop relationships with key stakeholders in the regional customer base and support CSMs managing complex accounts.

Requirements:

  • 10+ years of customer-facing experience in services roles, at least 5 years as a manager.
  • Prior experience in customer success and retention roles, experience in a CSM role is a plus.
  • Experience managing large teams, including 1st line managers.
  • Experience in multiple European markets, including France and the UK.
  • Willingness to travel in Europe.
  • Strong operational background with proven ability to define and leverage business metrics to manage team goals.
  • Proven track record of delivering results above expectations.
  • Creative leader with the ability to develop, articulate, and execute a vision aligned with company and team strategies.
  • Excellent executive-level communication and presentation skills.
  • Prior experience in a software delivery is a must, experience in the security space is a plus.
  • English is a must, French and German is a plus.

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