Housing Support Officer

3 weeks ago

Tunbridge Wells, Kent, United Kingdom Town & Country Housing Group Full time £24,989

Join Our Team as a Housing Support Officer

We are pleased to announce a permanent position for a detail-oriented and proactive individual with exceptional administrative and interpersonal skills.

The role of Housing Support Officer involves assisting our clients with grants for home modifications and adaptation procedures, while providing essential information and guidance to promote independent living. This includes conducting home assessments, directing clients to appropriate resources, and completing necessary documentation for support plans and financial assistance.

Our dedicated Home Improvement and Support team operates within the community to deliver advice and practical solutions, enabling residents to maintain safety and independence in their homes.

Key Responsibilities:

  • Conduct home visits to aid clients in completing applications for home modification grants and loans.
  • Ensure accurate and timely entry of client information into our database, adhering to service specifications and performance metrics.
  • Collaborate with external organizations, including local councils and contractors, for joint assessments and case reviews.
  • Assist in processing invoices and managing financial tasks as required.
  • Respond promptly to inquiries and complaints from clients, ensuring a high standard of service.
  • Promote equality and diversity within the workplace and community.
  • Maintain compliance with data protection regulations and ensure the integrity of personal information.
  • Participate in training and staff meetings as necessary.

Qualifications:

  • Good educational background, including GCSEs in English and Maths.
  • Proficient in IT, particularly Microsoft Office, with strong attention to detail.
  • Ability to work independently and as part of a team.
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly.
  • Flexibility and problem-solving skills are essential.

Benefits:

  • Hybrid working arrangements.
  • Free onsite parking.
  • Life insurance coverage of four times the annual salary (subject to terms).
  • 30 days of annual leave in addition to public holidays.
  • Access to an employee assistance program for 24/7 support.
  • Corporate eye care scheme, including free eye tests.
  • Comprehensive staff wellbeing initiatives.
  • Enhanced parental leave provisions.
  • Flexible benefits for healthcare, shopping vouchers, and more.
  • Corporate discounts on various services and products.
  • Opportunities for social engagement through organized events.

Town & Country Housing Group is an equal opportunities employer, committed to fostering an inclusive environment for all employees. We actively promote equality and do not tolerate discrimination based on any protected characteristic.

We encourage individuals who identify as having a disability to apply, as we are committed to providing equal opportunities throughout the recruitment process.

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