Resort Operations Manager

1 week ago

Skegness, Lincolnshire, United Kingdom Butlins Full time
About the Role

We are seeking a highly experienced and driven General Manager to join our team at Butlins. This is an exceptional opportunity for an individual with a proven track record in managing large-scale, guest-focused operations.

As a key member of our leadership team, you will work closely with Heads of Departments across the resort to promote the highest operational standards, exceeding guest expectations and driving exceptional Net Promoter Scores (NPS) and rebooking rates.

You will have direct responsibility for leading and developing Heads of Departments and their teams across various departments, including Retail, Bars, Restaurants, Entertainment, and Health & Safety.

As a role model for our company culture, you will ensure that all team members across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, and Performance Development Plans (PDPs).

Working closely with your team, you will focus on achieving our business objectives, creating robust action plans to drive EBITDA growth, improve NPS, reduce problem scores, and enhance retention and labor turnover rates.

As a senior leader, you will have a keen eye for continuous improvement, ensuring that we always strive to improve our operations and the guest experience.

About You

We are looking for an individual with substantial experience in a similar level operational role, preferably in the hospitality or leisure industry.

This is an ideal opportunity for an existing General Manager seeking a new challenge or a Head of Department/Area Manager looking to take on a more senior role.

Our resorts are large-scale operations, with a team of around 500 and up to 10,000 guests at any one time, so experience in managing large teams and complex operations is essential.

You should have strong leadership experience, with the ability to influence your direct leadership team and their wider teams to work towards a common goal, always with the guest at the forefront of our decisions.

You should also have solid experience in strategic planning, budgeting, payroll, and NPS, as these are key focus areas for our leadership teams.

Additionally, you will have strong experience in compliance and process management, with a keen eye for detail and a passion for continuous improvement.

This role will be incredibly broad and varied, requiring a hands-on approach and the ability to seek support from specialists within your team to build your knowledge and inform decision-making.

At Butlins, we value your experience, but equally important is your mindset, approach, and desire to make a positive impact on our team and guests.

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