Resort Experience Manager

5 days ago


Skegness, Lincolnshire, United Kingdom Butlin's Full time
About the Role

The Guest Services Manager is a key position at Butlin's, responsible for delivering exceptional customer experiences throughout the resort. This role requires a strong leader who can oversee the Guest Services team and ensure seamless interactions with guests.

Key Responsibilities:

  • Proactively identify and address potential issues that may impact guest satisfaction
  • Collaborate with senior stakeholders to develop and implement strategies for enhancing the guest experience
  • Provide coaching and development opportunities for the Guest Services team to ensure they have the skills and knowledge needed to deliver exceptional service
  • Manage and control budgets and rosters for the Guest Services team
  • Develop and implement recognition and reward programs to motivate and engage the team

About You

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have a strong track record of leading teams to excellence and will be able to build and maintain strong relationships with guests and colleagues alike.

What We Offer

As a Guest Services Manager at Butlin's, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be part of a talented team that is dedicated to delivering exceptional customer experiences and will have the chance to develop your skills and knowledge in a supportive and collaborative environment.



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