Reservations Agent

4 weeks ago

London, Greater London, United Kingdom Regional Office United Kingdom Full time

Job Summary:

We are seeking a highly skilled and customer-focused Reservations Agent to join our dynamic team at Regional Office United Kingdom. As a key member of our Customer Service team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.

Key Responsibilities:

  • Guest Engagement: Engage with guests in a highly professional manner, providing personalized support and resolving any issues that may arise.
  • Reservation Management: Accurately log reservations into our system, ensuring that all guest information is up-to-date and accurate.
  • Communication: Communicate effectively with guests, colleagues, and management, providing clear and concise information to ensure smooth operations.
  • Team Collaboration: Work collaboratively with our Customer Service team to achieve common goals and objectives.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Benefits Package: A comprehensive benefits package, including 30 days of holiday per year, flexible access to salary, and exclusive discounts for PPHE & Radisson Hotels worldwide.
  • Professional Development: Opportunities for professional growth and development, including training and support to help you achieve your career goals.
  • Work-Life Balance: A flexible working schedule that allows you to maintain a healthy work-life balance.

Requirements:

  • Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional guest experiences.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Technical Skills: Proficiency in using technology to manage reservations and guest information.

Language: English (en-US)

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