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Reservations Agent

2 months ago

London, Greater London, United Kingdom Park Plaza Full time
Reservations Agent

Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests?

We are seeking a highly skilled and motivated Reservations Agent to join our dynamic Customer Service team at Park Plaza. As a Reservations Agent, you will be responsible for handling all phone calls and email enquiries in a highly professional manner, engaging with guests over online web chat, and converting enquiries into bookings.

Key Responsibilities:

  • Handle all phone calls and email enquiries in a highly professional manner
  • Engage professionally with guests over online web chat
  • Convert enquiries into bookings
  • Accurate logging reservations into the system

What We Offer:

  • Equipment provided to ensure you are working comfortably at home
  • 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
  • Flexible access to salary through our Wagestream platform
  • Open & transparent communication culture
  • Exclusive discounts for PPHE & Radisson Hotels worldwide
  • Exclusive discounts for Hotel Restaurants
  • Free meals per day from the staff canteen
  • Complimentary dry-cleaning (work clothing)
  • Access to our Benefithub discount platform

About Us:

Park Plaza is a dynamic and close-knit team that thrives in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests, ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you.

What You Will Be Doing:

  • Handle all phone calls and email enquiries in a highly professional manner
  • Engage professionally with guests over online web chat
  • Convert enquiries into bookings
  • Accurate logging reservations into the system

What We Will Offer You:

  • Equipment provided to ensure you are working comfortably at home
  • 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
  • Flexible access to salary through our Wagestream platform
  • Open & transparent communication culture
  • Exclusive discounts for PPHE & Radisson Hotels worldwide
  • Exclusive discounts for Hotel Restaurants
  • Free meals per day from the staff canteen
  • Complimentary dry-cleaning (work clothing)
  • Access to our Benefithub discount platform