Reservations Agent
2 days ago
Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests?
We are seeking a highly skilled and motivated Reservations Agent to join our dynamic Customer Service team at Park Plaza. As a Reservations Agent, you will be responsible for handling all phone calls and email enquiries in a highly professional manner, engaging with guests over online web chat, and converting enquiries into bookings.
Key Responsibilities:
- Handle all phone calls and email enquiries in a highly professional manner
- Engage professionally with guests over online web chat
- Convert enquiries into bookings
- Accurate logging reservations into the system
What We Offer:
- Equipment provided to ensure you are working comfortably at home
- 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
- Flexible access to salary through our Wagestream platform
- Open & transparent communication culture
- Exclusive discounts for PPHE & Radisson Hotels worldwide
- Exclusive discounts for Hotel Restaurants
- Free meals per day from the staff canteen
- Complimentary dry-cleaning (work clothing)
- Access to our Benefithub discount platform
About Us:
Park Plaza is a dynamic and close-knit team that thrives in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests, ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you.
What You Will Be Doing:
- Handle all phone calls and email enquiries in a highly professional manner
- Engage professionally with guests over online web chat
- Convert enquiries into bookings
- Accurate logging reservations into the system
What We Will Offer You:
- Equipment provided to ensure you are working comfortably at home
- 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
- Flexible access to salary through our Wagestream platform
- Open & transparent communication culture
- Exclusive discounts for PPHE & Radisson Hotels worldwide
- Exclusive discounts for Hotel Restaurants
- Free meals per day from the staff canteen
- Complimentary dry-cleaning (work clothing)
- Access to our Benefithub discount platform
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