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Reservations Agent

2 months ago

West London, London, United Kingdom Royal Lancaster London Full time

Join the team that Always Cares

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Reservations Agent at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Reservations Agent are:

£26,500 + Service charge

Pension scheme with company contributions

50% discount in all our restaurants and Spas across our properties

Team member and Friends & Family rates across our properties

Extensive discounts on our benefits platform

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Bike to work scheme

Complimentary laundry

Free meals on duty

Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship

Recommend a Friend incentive

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more


We are currently looking for a passionate Reservations Agent, to join our Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

As a Reservations Agent, your main duties and expectations for the role will include:

To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.

To understand and have comprehensive knowledge of Opera system

Action extranets minimum three times a day

To cross sell sister hotels, The Landmark London, 15 Basil Street and The Landmark Bangkok where appropriate

To be fully conversant with all the Hotel and Companys facilities. To establish and maintain a knowledge of the Hotels main competitors and their pricing

To inform other departments of relevant information regarding bookings in accordance with the departmental procedure. Rely any special or different requests as required.

You will be required to work 40hours per week, on a shift rota.

We are

Best Employer for 2021 at Springboards Excellence Awards

One of the happiest hotels in London

Earth Check Silver Certified 2023

2 rosettes

Hoteliers Charter Approved

Preferred Hotels & Resorts member

We are more concerned with whats in the glass, not whether its half full or empty, so if you feel this Reservations Agent role is for you, come and pour some happiness into yours by joining our award winning family today

All applicants must be legally eligible to work in the UK


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