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Reservations Agent

2 months ago

London, Greater London, United Kingdom Covent Garden Hotel Full time
Reservations Agent Opportunity at Covent Garden Hotel

We are seeking a dedicated and enthusiastic Reservations Agent to join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations.

Key Responsibilities:
  • Provide exceptional service to guests, handling inquiries with care and professionalism
  • Collaborate with the front office team to manage reservations efficiently and accurately
  • Demonstrate attention to detail when handling guest information and special requests
  • Utilize knowledge of our hotel rooms, facilities, and services to recommend rates and packages to guests and external agents
  • Maintain a warm and welcoming demeanor at all times
  • Foster strong relationships with guests and team members through effective communication and interpersonal skills
What We Offer:
  • Competitive hourly rate of 13.67
  • Access to Wagestream, our financial wellbeing app
  • Health cash plan with contributions towards dental, optical, and alternative therapies
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants
  • Generous 30% discount off food and drinks at our restaurants and bars
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
About Firmdale Hotels:

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. We are world-renowned for our unique interiors and exceptional service, and we are proud to have been recognized by the hospitality and travel industries for our achievements.

We are committed to delivering exceptional guest experiences and creating an unforgettable stay for our guests. If you are passionate about hospitality and delivering outstanding service, we would love to hear from you.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.