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Reservation Agent

2 months ago

London, Greater London, United Kingdom Drake and Morgan Full time
Reservation Agent Opportunity

We are seeking a skilled Reservation Agent to join our dynamic team at Drake and Morgan. As a key member of our sales team, you will be responsible for managing incoming enquiries via telephone and email, providing exceptional customer service, and contributing to the growth and success of our business.

Key Responsibilities:

  • Respond to incoming enquiries via telephone and email in a timely and professional manner
  • Upsell relevant food, drinks, and packages to customers
  • Gather customer feedback and respond accordingly
  • Ensure a high level of customer service to generate repeat bookings
  • Maximise pre-booked sales for the venues by converting a high level of enquiries

Requirements:

  • Excellent communication and interpersonal skills
  • A passion for building relationships and providing exceptional customer service
  • Dazzling telephone communication skills and perfect spoken and written English
  • Friendly and professional work ethic, with a willingness to learn new skills
  • IT literacy and ability to multitask

What We Offer:

  • Competitive hourly rates
  • Huge opportunities for career progression and professional development
  • Full training and support
  • A fun and dynamic work environment with a great team culture
  • Access to employee assistance programmes and benefits