Reservations Agent

2 days ago


London, Greater London, United Kingdom Park Plaza Full time
Reservations Agent

Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests?

We are seeking a highly skilled and motivated Reservations Agent to join our dynamic team at Park Plaza. As a key member of our Customer Service team, you will be responsible for handling all phone calls and email enquiries in a highly professional manner, engaging with guests over online web chat, and converting enquiries into bookings.

Key Responsibilities:

  • Handle all phone calls and email enquiries in a highly professional manner
  • Engage professionally with guests over online web chat
  • Convert enquiries into bookings
  • Accurate logging reservations into the system

What We Offer:

  • Equipment provided to ensure you are working comfortably at home
  • 30 Days of holiday a year (inclusive of bank holidays) increasing with years of service
  • Flexible access to salary through our Wagestream platform
  • Open & transparent communication culture
  • Exclusive discounts for PPHE & Radisson Hotels worldwide
  • Exclusive discounts for Hotel Restaurants
  • Free meals per day from the staff canteen
  • Complimentary dry-cleaning (work clothing)
  • Access to our Benefithub discount platform

About Us:

Park Plaza is a dynamic and close-knit team that thrives in creating memorable moments for our guests. We spark engagement at every opportunity we get with our guests, ensuring a seamless guest experience is achieved. With excellent training and support from colleagues and managers at every stage, learning is endless and career opportunities await you.

What You Will Need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in using computer systems and software

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you


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