Medical Secretary

2 months ago


Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time
About the Role

We are seeking a highly skilled and experienced Medical Secretary to join our Ophthalmology department at Northampton General Hospital. As a key member of our team, you will provide administrative support to our consultants and medical staff, ensuring the smooth operation of our services.

Key Responsibilities
  • Provide comprehensive administrative support to consultants and medical staff, including prioritizing workload and working independently.
  • Receive and respond to telephone calls and other enquiries from key contacts, resolving problems, queries, or complaints in a professional and efficient manner.
  • Manage theatre lists, liaise with patients and pre-operative teams, and maintain accurate records of corneal grafts and cross-linking patients.
  • Deal with patients, relatives, and other professionals who attend the office, resolving problems, queries, or complaints, and arranging appointments as necessary.
  • Maintain confidentiality at all times and handle sensitive information with discretion.
  • Manage diaries, assist in scheduling consultant workload, and communicate with other relevant parties concerning the planning and re-scheduling of work as necessary.
  • Advise junior medical staff on clinical commitments and provide support with training new staff.
  • Accurately type audio-based dictation, clinical letters, discharge summaries, and reports, ensuring timely dissemination of information.
  • Provide a general administrative service, including photocopying, filing, faxing, and other office routines.
  • Compile and review office protocols, modifying working practices as necessary, to ensure that protocols are up-to-date and contain all relevant procedures.
  • Ensure that all investigations and test results are checked by the consultant or an appropriate member of their team, and bring abnormal or urgent results to their attention.
  • Accurately complete patient notes and file investigative reports and correspondence in medical records case notes, following laid-down guidelines.
  • Use the computerized patient management system (CAMIS) to accurately record personal confidential data from patients or their representatives.
  • Manage the inpatient waiting list, arranging dates for patients' procedures in line with the PTL, and liaising with the consultant when doing so.
  • Communicate with other departments concerning case notes for appointments and admissions, ensuring timely availability of patient x-rays, test results, and investigations.
  • Provide cover for team members during sickness absence and annual leave.
  • Participate in audits as required and maintain up-to-date personal awareness and knowledge of Trust-wide issues and directives.
Person Specification
  • GCSE English and Maths
  • Accurate keyboard skills to RSA 2 or equivalent
  • Experience of prioritizing own work, working in an administration-based role, and meeting deadlines and targets
  • Knowledge of CAMIS and waiting list management (desirable)
  • Previous secretarial experience (desirable)
  • Ability to communicate effectively, work accurately, and work in a stressful environment
  • Flexible and adaptable, approachable and supportive to others, and positive attitude with problem-solving skills

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