Medical Secretary

1 month ago

Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time
Job Summary

This is an exciting opportunity to join our team at Northampton General Hospital as a Medical Secretary. As a key member of our administrative team, you will provide comprehensive clinical secretarial support to our clinical and senior administrative teams, ensuring the smooth and efficient running of our services.

Main Responsibilities
  • Provide a comprehensive clinical secretarial service to the Clinical and Senior Administrative Teams, ensuring efficiency in patient care.
  • Ensure all correspondence for the Clinical and Senior Administrative Teams, including clinical letters, discharge summaries, medico-legal reports, and results, are typed and dispatched promptly.
  • Provide the focal point of communication for all medical, professional, and allied medical staff, both within the Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries.
  • Deal with telephone and face-to-face enquiries from patients, relatives, carers, and all staff groups, providing information, directing, and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
  • Provide cross-cover within the main theatre reception area to ensure the smooth and efficient running of the department.
  • Oversee the patient pathway, ensuring that all necessary appointments, including outpatients, clinics, waiting lists, etc., are arranged on time, and that clinics are utilised to capacity, diagnostics and tests are processed as requested, and that patients receive timely treatment, thus meeting the Trust and national standards.
  • Use the relevant Trust databases and patient administration systems, ensuring that all data is correct and up-to-date.
  • Ensure confidentiality is maintained in all communications, and that documents and other sensitive information are secure at all times.
Person Specification
  • Minimum 3 GCSEs at Grade C or above, including English or equivalent.
  • RSA 3, Certificate in Medical Secretarial Studies or extensive secretarial/administrative experience.
  • Very good written and verbal communication skills.
  • Courteous, tactful, and efficient telephone manner.
  • Experience of minute-taking.
  • Specialised functional and medical terms acquired through qualification or extensive experience.
  • Specialist knowledge related to the relevant medical or surgical specialty.
  • Knowledge or administrative and secretarial practice.
  • Proficient in Microsoft packages, including Word, Excel, Outlook, and PowerPoint.
  • Experience of working in the NHS.
  • Experience of working in a busy office environment.
  • Experience of database systems.
  • Planning and organisational skills.
  • Advanced keyboard skills.
  • Analytical and judgement skills for problem-solving.
  • Ability to work well as part of a team.

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