Guest Services Coordinator

2 weeks ago


Northgate West Sussex, United Kingdom Boden Group Full time
Guest Services Coordinator
Crawley
£26, Days Holiday + 8 BH

About Boden Group

Boden Group is recognized as a leading provider in Facilities Management & Technical Services.

Your Role
  • Engage in a full-time, Monday to Friday schedule within a client-facing setting in Crawley.
  • Serve as the initial point of contact, welcoming visitors and internal personnel, managing access credentials, guest passes, and locker assignments, while addressing any inquiries at the front desk, coordinating meeting room bookings, and assisting with travel and directional requests.
  • Conduct site inspections and floor assessments to ensure the premises are well-maintained, meeting rooms are prepared, and assist with client facility inquiries, escalating issues to the appropriate personnel, while ensuring the organization of stationery supplies and managing incoming and outgoing mail.
  • Oversee facilities administration, including monitoring the facilities inbox, managing email communications, and raising service requests on the helpdesk.
Requirements for Success
  • Proven experience in a receptionist, guest services, or concierge position.
  • Ability to effectively communicate with stakeholders at various levels and foster strong relationships.
  • A proactive approach with a willingness to adapt to changing needs.
What We Offer
  • Comprehensive training and development programs with opportunities for additional qualifications.
  • Career advancement prospects.
  • A dynamic and diverse work environment that provides long-term job stability.


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