Guest Services Coordinator

4 weeks ago

West London, United Kingdom The London EDITION Full time

The London EDITION is seeking a dedicated Receptionist to enhance our Front Office team.

This role offers an exciting opportunity with benefits including:

  • 28 days of holiday (including public holidays)
  • Complimentary meals during shifts
  • Discounted stays at over 9,000 hotels globally
  • Reduced prices on food and beverages at our venues
  • Exclusive discounts for friends and family
  • £5 breakfast at most European locations
  • Wellness and mental health initiatives
  • Flexible work schedules
  • Comprehensive training and development programs
  • Unlimited career growth opportunities
  • Half-price cinema tickets
  • Special discounts at numerous retailers
  • Exciting staff events
  • and much more.

Are you searching for a workplace that motivates you, challenges you, and instills pride? A setting where service is heartfelt and not merely procedural? A venue that provides a continuous, captivating experience for our guests?

As a Receptionist, you will play a crucial role in our front office operations, collaborating with various departments such as the Kitchen, Bars, Room Service, and Security to ensure our guests receive exceptional care throughout their stay.

Your responsibilities will include:

  • Being the primary contact for our guests
  • Managing the check-in and check-out processes
  • Handling payment transactions
  • Addressing guest inquiries and requests
  • Coordinating with other departments to provide a seamless experience

The ideal candidate for this position:

  • Recognizes the significance of their role in enhancing the guest experience
  • Is a collaborative team member
  • Takes pride in delivering personalized, sophisticated service
  • Exhibits excellent communication skills

EDITION Hotels merge the innovative vision of boutique hotelier Ian Schrager with the service excellence of a luxury hotel, supported by the global presence of Marriott International. Our properties are exquisite representations of the world's premier cities, offering the finest in dining, entertainment, nightlife, and service to create an enchanting experience.

If you resonate with this description, we encourage you to consider this opportunity.

*Joining bonus applicable after successful completion of a three-month probation period, subject to terms and conditions.*

EDITION is an equal opportunity employer. We are committed to fostering a diverse workforce and an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

AMRT1_UKCT

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