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Guest Services Coordinator

3 months ago

West London, United Kingdom The London EDITION Full time

The London EDITION is seeking a dedicated and enthusiastic Receptionist to enhance our Front Office team.

This role offers a variety of benefits, including:

  • 28 days of annual leave (including public holidays)
  • Complimentary meals during shifts
  • Discounted stays at over 9,000 hotels worldwide
  • Reduced prices on food and beverages at our restaurants and bars
  • Exclusive discounts for friends and family
  • Affordable breakfast options in most European hotels
  • Wellness programs focusing on mental health
  • Flexible work schedules
  • Comprehensive training and development opportunities
  • Unlimited career growth prospects
  • Half-price cinema tickets
  • Special discounts at numerous retail outlets
  • Exciting staff events
  • and much more.

Are you in search of a workplace that motivates you, challenges you, and instills pride in your contributions? A setting where service is delivered with genuine care rather than scripted responses? A venue that offers a continuous, captivating experience for every guest?

As a Receptionist, you will play a crucial role in our front office operations, collaborating with various departments such as the Kitchen, Bars, Room Service, and Security to ensure our guests receive exceptional care throughout their stay.

Your responsibilities will include:

  • Being the primary point of contact for our guests
  • Managing the check-in and check-out processes
  • Handling payment transactions
  • Addressing guest inquiries and requests
  • Coordinating with other departments to provide a seamless guest experience
  • And more.

The ideal candidate for the Receptionist position will:

  • Recognize the significance of their role in enhancing the overall guest experience
  • Exhibit strong teamwork skills
  • Take pride in delivering refined, personalized service
  • Possess excellent communication abilities.

EDITION Hotels blend the innovative vision of boutique hotelier Ian Schrager with the service excellence of a premier luxury hotel, backed by the global presence of Marriott International. Our establishments are exquisite representations of the world’s most vibrant cities, showcasing top-tier dining, entertainment, nightlife, and service to create an unforgettable experience.

If you believe this aligns with your career aspirations, we encourage you to consider this opportunity.

*Please note that joining bonuses are applicable only if the employee successfully completes a three-month probation period and is not under notice; terms and conditions apply.*

EDITION is committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination principles based on any protected status, including disability and veteran status, or any other basis covered by applicable law.

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