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Guest Services Coordinator

3 months ago

South West London, United Kingdom The Sloane Club Full time

Position Overview: We are seeking a dedicated and personable Receptionist to enhance our guest experience at The Sloane Club. This role is pivotal in delivering exceptional service and requires a strong understanding of luxury hospitality standards.


Key Responsibilities:

  • Anticipate Guest Needs: Proactively identify and fulfill guest requests with a courteous and helpful demeanor.
  • System Proficiency: Familiarity with Opera systems is advantageous.
  • Team Development: Foster a proactive and innovative environment for skills enhancement and service standards.
  • Effective Communication: Ensure efficient communication procedures are in place to maintain high service standards.
  • Collaboration: Promote positive interactions between Reception, Housekeeping, and Food & Beverage teams.
  • Local Knowledge: Maintain a comprehensive understanding of the local area, including history, attractions, and events.
  • Initiative: Demonstrate foresight and planning in addressing future needs and expectations of guests and colleagues.
  • Guest Relations: Cultivate interactive relationships with members and guests, relaying important information to management.
  • Switchboard Operations: Manage the hotel switchboard and handle all calls in accordance with established procedures.
  • Service Excellence: Exhibit and uphold a positive service style at all times.

Join us in creating memorable experiences for our guests