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Guest Services Coordinator

3 months ago

West London, United Kingdom W London Full time

Overview

First impressions are crucial in the hospitality industry. At W London, we strive to ensure that every guest's arrival and departure is memorable. Our Lobby Ambassadors play a vital role in crafting unique experiences from the moment guests step through our doors until they leave with a smile.

Role Responsibilities

As a Lobby Ambassador, you will take the initiative to provide a variety of services that enhance the guest experience. Your responsibilities will include:

  • Facilitating smooth arrivals and departures for guests.
  • Addressing guest inquiries and fulfilling requests.
  • Providing information about local attractions and highlights.
  • Managing operational tasks and completing necessary reports.

Our Lobby Ambassadors are empowered to navigate their environment and respond to the needs of our guests proactively. This role requires being on your feet and engaging with guests actively, ensuring that every interaction is part of a seamless experience.

Essential Qualifications

  • Education: High school diploma or G.E.D. equivalent.
  • Experience: No prior related work experience is necessary.
  • Supervisory Experience: None required.
  • Licenses or Certifications: None needed.

Commitment to Diversity

W London is proud to be an equal opportunity employer. We believe in fostering a diverse workforce and maintaining an inclusive culture. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

About W Hotels

W Hotels is committed to igniting curiosity and expanding horizons. We aim to create a vibrant atmosphere where guests can experience life to the fullest. Our culture, defined by the philosophy of Whatever/Whenever, allows us to bring our guests' passions to life. If you are innovative, original, and eager to explore the future of hospitality, W Hotels is the place for you.