Guest Services Coordinator

4 weeks ago


West London, United Kingdom The London EDITION Full time

The London EDITION is in search of a dedicated Receptionist to enhance our Front Office team.

This role offers a unique opportunity to enjoy:

  • 28 days of holiday (including public holidays)
  • Complimentary meals during shifts
  • Discounted stays at over 9,000 hotels globally
  • Reduced prices on food and beverages in our restaurants and bars
  • Special rates for friends and family
  • £5 breakfast at most European locations
  • Wellness and mental health initiatives
  • Flexible work schedules
  • World-class training and development opportunities
  • Unlimited career growth prospects
  • Half-price cinema tickets
  • Exclusive discounts at various retailers
  • Exciting staff events
  • and much more.

Are you seeking a workplace that motivates you, challenges you, and instills pride? A setting where service is heartfelt rather than scripted? A venue that offers a continuous, captivating experience for our guests?

As a Receptionist, you will play a crucial role in our Front Office team, collaborating with various departments including the Kitchen, Bars, Room Service, and Security to ensure our guests receive exceptional care.

Your responsibilities will include:

  • Being the primary point of contact for our guests
  • Managing the check-in and check-out processes
  • Handling payment transactions
  • Addressing guest inquiries and requests
  • Coordinating with other departments to provide a seamless guest experience

The ideal Receptionist is someone who:

  • Recognizes the significance of their role in enhancing the guest experience
  • Is a collaborative team member
  • Takes pride in delivering personalized, sophisticated service
  • Communicates effectively

EDITION Hotels blend the innovative vision of boutique hotelier Ian Schrager with the luxury service of a world-class hotel, backed by the global presence of Marriott International. Our hotels are exquisite representations of the world's premier cities, offering the finest in dining, entertainment, nightlife, and service to create an enchanting experience.

If you believe this aligns with your career aspirations, we encourage you to consider this opportunity.

*Joining bonus applicable upon successful completion of a three-month probation period, subject to terms and conditions.*

EDITION is committed to fostering a diverse workforce and maintaining an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.



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