Outpatient Administrator

16 hours ago


Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time
Job Summary

This is an exciting opportunity to join our team at Nottingham University Hospitals NHS Trust as an Outpatient Administrator. As a key member of our Therapy Services Department, you will play a vital role in ensuring the smooth operation of our outpatient services.

Main Responsibilities
  1. Manage outpatient appointments, clinics, and diaries, including amendments and supporting teams as needed.
  2. Administer and receive referral letters, email referrals, electronic and other internal referrals.
  3. Maintain out-patient appointment waiting lists, using judgment and initiative to schedule out-patient appointments in accordance with Trust waiting list targets, and handle associated telephone calls.
  4. Provide excellent customer service to patients, relatives, and staff, responding to queries and providing information in a professional and polite manner.
  5. Work closely with Managers, patients, hospital administrative and clinical staff to provide a prompt and quality patient-focused service.
About Us

Nottingham University Hospitals NHS Trust is one of the largest employers in the city, with a central role in supporting the health and wellbeing of our local population. We are committed to delivering world-class healthcare to our patients and are passionate about providing a positive and supportive work environment for our staff.

Person Specification

We are looking for a highly organized and efficient individual with excellent communication and interpersonal skills. The ideal candidate will have previous experience in a customer service or administrative role and be proficient in using IT systems, including Careflow PAS.

We particularly welcome applications from individuals who are passionate about delivering excellent patient care and are committed to working as part of a team to achieve our goals.



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