Outpatient Administrator
5 days ago
This is an exciting opportunity to join our team at Nottingham University Hospitals NHS Trusts, where you will play a vital role in supporting the delivery of high-quality patient care. As an Outpatient Administrator, you will be responsible for providing administrative support to our clinical teams, ensuring the smooth running of our outpatient services.
Main Responsibilities- Manage patient appointments, including scheduling, cancellations, and amendments, using our electronic patient administration system.
- Provide excellent customer service to patients, relatives, and staff, responding to queries and concerns in a professional and courteous manner.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and data protection.
- Work collaboratively with clinical teams to ensure the effective delivery of patient care, including coordinating referrals, test results, and other administrative tasks.
- Contribute to the development and implementation of processes and procedures to improve patient flow and reduce waiting times.
Nottingham University Hospitals NHS Trusts is one of the largest employers in the city, with a central role in supporting the health and wellbeing of our local population. We are committed to delivering world-class healthcare, and we are looking for talented individuals like you to join our team.
Person Specification- GCSE A-C grades in English and Maths or equivalent experience.
- NVQ Level 2/3 in administration/Customer Service or equivalent experience and willingness to complete if required.
- Previous relevant administration experience, including IT literacy and experience of using electronic patient administration systems.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to maintain confidentiality and handle sensitive information with discretion.
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