Outpatient Administrator

19 hours ago


Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our Therapy Services Department as an Outpatient Administrator. This is an exciting opportunity to work in a dynamic team and contribute to the delivery of high-quality patient care.

Key Responsibilities

  • Manage patient appointments and waiting lists, ensuring timely and efficient scheduling.
  • Administer referrals, including electronic and internal referrals, and maintain accurate records.
  • Provide excellent customer service to patients, relatives, and staff, responding to queries and concerns in a professional and polite manner.
  • Work collaboratively with clinical teams to ensure smooth clinic operations and provide administrative support as needed.
  • Maintain confidentiality and handle sensitive information with discretion.

Requirements

  • 5 GCSE A-C grades, including English and Maths, or equivalent experience.
  • NVQ Level 2/3 in administration/Customer Service or equivalent experience.
  • Previous relevant administration experience, including IT literacy and experience with electronic patient administration systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team.
  • Ability to work independently, using initiative and judgment to resolve problems and make decisions.

About Us

Nottingham University Hospitals NHS Trust is one of the largest employers in the city, with a central role in supporting the health and wellbeing of our local population. We are committed to delivering world-class healthcare and welcome applications from individuals who share our values and are passionate about making a difference.



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