Customer Service Representative

1 week ago

Macclesfield, Cheshire East, United Kingdom Platinum Recruitment Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Administrator to join our team at Platinum Recruitment. As a Customer Service Administrator, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a professional and timely manner.
  • Booking Management: Manage bookings, allocate resources, and ensure seamless delivery of services.
  • Relationship Building: Build and maintain strong relationships with clients, understanding their needs and preferences.
  • Communication: Communicate effectively with clients, colleagues, and management, ensuring clear and concise information exchange.
  • Problem Solving: Identify and resolve customer complaints, escalating issues as necessary.
  • Process Improvement: Continuously improve processes and procedures to enhance customer satisfaction and experience.

Requirements:

  • Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on delivering exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Teamwork: Ability to work collaboratively as part of a team, supporting colleagues and contributing to a positive work environment.

What We Offer:

  • Uncapped Commission: Earn uncapped commission on sales and bookings.
  • Benefits Package: Enjoy a comprehensive benefits package, including pension and healthcare schemes.
  • Career Progression: Opportunities for career growth and professional development.
  • Supportive Environment: Work in a supportive and inclusive environment, with a strong focus on employee well-being.

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