Customer Service Specialist

2 weeks ago


Plymouth, Plymouth, United Kingdom M Group Services Full time

About the Role

M Group Services is seeking a skilled and motivated individual to join our team as a Customer Leakage Technician. As a key member of our team, you will be responsible for identifying and repairing leaks on our water network and customer supply pipes.

Key Responsibilities

  • Proactively complete classroom and on-the-job training and learning, including but not limited to:
  • Complete the required course modules to attain qualifications
  • Work with our experienced technicians to identify leaks on the water network and customer supply pipes
  • Visit customer properties, engage with members of the public, and our clients
  • Work with our contract partners to deploy the latest technology and innovations
  • Health and Safety
  • National Water Hygiene Certification
  • Streetworks Certification
  • Deployment of acoustic loggers
  • Active leakage detection

What We Offer

  • Contributory Pension Scheme
  • Company Van and Fuel Card (Business Use Only)
  • Access to our retail discounts portal
  • Cycle to work Scheme
  • Enhanced Maternity and Paternity leave
  • 1 days' annual leave plus 8 days' bank holiday, rising to 25 with continuous service. (plus 8 bank holidays)

About Us

M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service.

Our Vision

We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.



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