Customer Service Specialist

3 days ago


Plymouth, Plymouth, United Kingdom M Group Services Full time
About the Role

Customer Leakage Technician

M Group Services is seeking a skilled and motivated individual to join our team as a Customer Leakage Technician. As a key member of our team, you will be responsible for identifying and repairing leaks on our water network, ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities
  • Proactively complete classroom and on-the-job training and learning, including but not limited to:
  • Complete the required course modules to attain qualifications
  • Work with our experienced technicians to identify leaks on the water network and customer supply pipes
  • Visit customer properties, engage with members of the public, and our clients
  • Work with our contract partners to deploy the latest technology and innovations
  • Health and Safety
  • National Water Hygiene Certification
  • Streetworks Certification
  • Deployment of acoustic loggers
  • Active leakage detection
What We Offer
  • Contributory Pension Scheme
  • Company Van and Fuel Card (Business Use Only)
  • Access to our retail discounts portal
  • Cycle to work Scheme
  • Enhanced Maternity and Paternity leave
  • 1 days' annual leave plus 8 days' bank holiday, rising to 25 with continuous service. (plus 8 bank holidays)
About Us

M Group Services is a leading provider of essential infrastructure services within the water, energy, transport, and telecommunications sectors in the UK and Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency, and customer service.

We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.

We recognize and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.



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