Water Network

2 weeks ago


Plymouth, Plymouth, United Kingdom South West Water Full time

About South West Water

South West Water is a leading provider of drinking water and wastewater services in the beautiful South West region of England. We are committed to delivering reliable, efficient, and high-quality services while striving towards net-zero emissions by 2030. Our vision is to create a sustainable future for generations to come, working closely with local communities, wildlife trusts, and national parks.

About the Role

We are seeking a dedicated and experienced Water Network & Customer Service Specialist to join our team in Plymouth. This is a permanent full-time position offering a competitive salary and an excellent benefits package.

Your Responsibilities
  • Ensure your own safety and the safety of everyone around you, adhering to strict safety protocols.
  • Perform operational duties within the water distribution system, providing exceptional customer service to household and non-household customers, regulators, and internal stakeholders.
  • Apply hydraulic principles to maintain a stable network, ensuring optimal performance and customer satisfaction.
  • Utilize work management tools efficiently to manage scheduled and reactive tasks, providing timely and accurate feedback.
  • Understand the environmental impact of your work and implement measures to minimize any negative effects.
  • Provide guidance and support to maintenance crews.
  • Contribute to maintaining a reliable and efficient water distribution network.
Your Skills and Experience

We are looking for an individual with:

  • Proven experience in water network operations or a related field.
  • A strong understanding of hydraulic principles and water distribution systems.
  • Excellent customer service skills and a commitment to providing exceptional support.
  • Strong problem-solving abilities and the ability to work independently and as part of a team.
  • A valid driver's license.


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