Customer Service Representative

6 days ago


Plymouth, Plymouth, United Kingdom Compass Full time
About This Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative/Intern. As a key member of our office team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Serve as the face of our office by welcoming guests, managing mail distribution, and providing first-line support for office-related needs.
  • Customer Management: Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetings.
  • Technology Support: Support the adoption of our technology and adjacent services by providing customers with 1:1 support.
  • Marketing Support: Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
  • Administrative Assistance: Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
Requirements
  • 1-2 Years previous experience in customer service, office management, hospitality, or operations.
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus.
  • A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
  • Ability to work in the office during standard operating hours.


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