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Customer Service Representative

2 months ago

Plymouth, Plymouth, United Kingdom Reed Full time

We are seeking a skilled Customer Service Representative to join our Complaints Department at Reed. As a key member of our team, you will be responsible for providing exceptional customer service and resolving complaints in a timely and professional manner.

Key Responsibilities:

  • Provide first-time solutions for customers via multiple channels, including phone and email
  • Deliver high-quality service while meeting agreed-upon handling times
  • Work collaboratively with colleagues to achieve team goals and objectives

Requirements:

  • Previous experience in a customer-facing role, preferably in a contact centre environment
  • Proficiency in using computer systems and software
  • Strong communication and interpersonal skills, with the ability to work effectively in a team

What We Offer:

  • A competitive hourly rate
  • A temporary contract with the potential for extension
  • A dynamic and supportive work environment