Customer Service Representative

3 days ago


Plymouth, Plymouth, United Kingdom Henry Ford Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Henry Ford Health System. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support in a fast-paced clinical environment.

Key Responsibilities
  • Patient Registration: Accurately and efficiently register patients for appointments, services, and procedures.
  • Insurance Verification: Verify patient insurance coverage and benefits to ensure accurate billing and reimbursement.
  • Cash Collections: Collect patient payments and process transactions in a timely and professional manner.
  • Chart Reconciliation: Maintain accurate and up-to-date patient records, including demographic and clinical information.
  • Communication: Provide excellent customer service and communication skills to patients, families, and healthcare team members.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Previous experience in a healthcare or customer service role preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer software applications.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to providing a work environment that is inclusive, diverse, and supportive of all employees.



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