Technical Sales Consultant

3 weeks ago

London, Greater London, United Kingdom DigitalGenius Full time

DigitalGenius is a customer experience platform tailored for E-commerce, integrating artificial intelligence with process automation and extensive integrations to enhance customer interactions for leading and rapidly expanding E-Commerce enterprises globally. Our team comprises dedicated professionals focused on achieving excellence in customer experience, with a presence across various regions.

We are in search of a seasoned Technical Sales Consultant located on the US East Coast, who is enthusiastic about the prospect of growing an AI-driven startup. This role involves assisting clients, addressing challenges, and engaging in stimulating projects. You will play a crucial role in supporting our US clientele while also collaborating with our team in other regions.

As a Technical Sales Consultant, you will collaborate with our sales and partnership teams as a technical expert, engaging with potential clients. Your responsibilities will include comprehending the technical requirements of prospective customers and articulating how our platform solutions can meet their needs. You will possess a strong understanding of our platform's technical features and will be responsible for advising and designing tailored solutions for clients.

This position at DigitalGenius presents an exceptional opportunity for swift career advancement, recognition, and a genuine insight into the AI landscape.

Key Responsibilities

  • Acquire and maintain in-depth knowledge of the functionality and practical applications of all our product offerings.
  • Assist organizations in understanding and assessing the technical capabilities of our products, ensuring alignment with their needs.
  • Interpret and analyze prospective customer requirements, delivering customized product demonstrations that align with their expectations.
  • Design, validate, and document technical solutions for prospective clients.
  • Gather and evaluate feedback from potential customers to influence product development, collaborating with engineering and product management teams to address business challenges.
  • Support the implementation manager with the technical aspects required for pilot projects.
  • Facilitate training and onboarding for new clients.
  • Provide training and support to partners.

Qualifications

  • Minimum of 3 years of experience as a SaaS Technical Sales Consultant or Solutions Consultant, ideally within the e-commerce sector.
  • Experience with APIs is essential.
  • Self-motivated and capable of working independently as well as collaboratively.
  • Driven and ambitious.
  • Passionate about technology and its potential to create business value.
  • Committed to fostering a positive work culture.
  • Comfortable navigating the dynamic and unpredictable environment of a tech startup.
  • Proactive in overcoming challenges.
  • Eager to learn essential technology tools.
  • Strong time management skills.

Perks

  • Flexible remote or hybrid work options.
  • Competitive compensation package.
  • Annual company-wide break in addition to standard vacation policies.
  • Monthly fitness allowance.

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