Client Support Specialist

4 weeks ago


Bristol, Bristol, United Kingdom Diligenta Full time £23,400
Position: Client Support Specialist
Location: Bristol, ENG - BS2 9NX

Working Hours: Monday - Friday, 8:30am - 6pm

Join a dynamic organization that values both its people and technology. As a Client Support Specialist, you will handle incoming inquiries from clients regarding their life insurance, savings, investments, or pension plans.

Your role will involve assisting clients in planning for their future, accessing their investments, updating personal details, and providing support during challenging times. You will ensure a smooth experience during critical moments.


Who We Are Looking For:

We welcome individuals from diverse backgrounds, including contact centers, retail, hospitality, or travel. Previous experience in financial services is not necessary, as we provide comprehensive training.


Benefits:
  • 31 days of annual leave (including UK Bank Holidays).
  • Eligibility for an annual discretionary bonus.
  • Access to Perks at Work (online shopping discounts).
  • Car lease scheme and discounts with Jaguar Land Rover.
  • Cycle to Work scheme and interest-free season ticket loans.
  • Supportive policies for significant life events (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
  • Wellbeing program offering health checks, nutritional advice, second medical opinion options, and comprehensive support for mental, physical, and financial health.
  • Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
  • Opportunities for personal and career development within Diligenta.

Key Skills:

We seek individuals who are passionate about delivering exceptional client experiences with empathy and respect. The ideal candidate will possess:

  • Excellent listening, verbal, and written communication skills.
  • The ability to simplify complex issues while providing outstanding service.
  • Strong problem-solving skills and adaptability to changing priorities.
  • Proficiency in Microsoft Office (Word & Excel).

At Diligenta, we are committed to supporting our clients during significant life events and delivering the highest level of service consistently.

Established in 2005, we take pride in being the largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We provide exceptional client service on behalf of renowned brands and continuously seek innovative ways to enhance customer service and satisfaction.

Our ongoing growth presents opportunities for all our team members, and we are eager to welcome new talent to join us on this journey.


Keywords:
Client Support Specialist

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