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Evening Client Support Specialist
2 months ago
Location: Remote with occasional office visits
Compensation: £24,000 - £26,000 plus performance bonuses
About CRS:
CRS is a pioneering financial technology firm dedicated to promoting financial inclusion. We are committed to ensuring that everyone has the opportunity to enhance their financial well-being through our innovative solutions.
Company Overview:
As a dynamic and rapidly growing startup, CRS is on a global mission to transform the financial landscape. We have received multiple accolades for our contributions to the industry and have positively impacted the lives of over a million individuals.
Role Overview:
The Client Support Specialist will serve as the first point of contact for our users, providing assistance through various channels including email and live chat. This role offers a unique opportunity to engage in both individual and collaborative projects, contributing to the ongoing development of our services.
Key Responsibilities:
- Deliver exceptional first-line support to our clients
- Participate in team initiatives and projects
- Share insights and suggestions for product enhancement
Candidate Profile:
The ideal candidate will possess:
- A minimum of two years of experience in an online customer support environment, preferably within the fintech or startup sector
- Proficiency in customer support tools such as Helpscout or Zendesk, with live chat experience being essential
Benefits:
As a valued member of our team, you will enjoy:
- Annual performance-based bonuses
- 25 days of paid vacation in addition to public holidays, plus a day off for your birthday and for moving homes
- Access to telehealth services, free counseling, discounts at various retailers, and more
