Client Support Specialist
4 weeks ago
We are seeking a highly organized and detail-oriented Client Support Executive to join our team at Healix. As a key member of our Client Services team, you will play a vital role in providing administrative support for all client service activities.
Main Responsibilities:
- Data preparation and loading of membership information within the Case Management System for Healthcare Trust, Insured, and Third-Party clients.
- Updating and maintaining membership data with a high level of accuracy.
- Overseeing day-to-day activities of scheme implementation and onboarding.
- Preparing onboarding documents, including FAQs, Table of Benefits, and online booklets.
- Collaborating with the Client Relationship and Clinical teams to ensure scheme wording is appropriate and regularly updated.
- Arranging mail merges and posted communication when required.
- Ensuring prompt and accurate member communication for onboards and renewals.
- Arranging for membership figures to be provided as needed.
- Undertaking other duties as reasonably required by the Client Services Manager and Head of Client Services.
Requirements:
- Articulate individual with excellent written and spoken communication skills.
- High attention to detail and organizational skills.
- Ability to work to deadlines with a high degree of flexibility.
- Knowledge of Trusts and PMI would be beneficial.
- Excellent Microsoft Office skills, particularly Word and Excel.
- Good numerical skills.
- Commercial awareness and the ability to escalate potential issues promptly.
- Thorough and careful approach to workload.
- Ability to liaise independently between stakeholders in various departments.
About Healix:
Healix is a leading healthcare solutions provider, dedicated to providing top-end client service. We work with governments, broadcasters, NGOs, international corporations, major insurers, and more. Our purpose is to help people in difficult situations – whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need.
Company Culture:
At Healix, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
Benefits:
We offer UK employee healthcare benefits, and travel, medical, and security assistance in every corner of the globe. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills.
How to Apply:
If you are ready to take on this exciting challenge, please submit your CV detailing your relevant experience.
Equal Opportunities Employer:
Healix is an equal opportunity employer. We welcome candidates from all backgrounds and experiences.
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