Client Support Specialist

1 week ago

Bristol, Bristol, United Kingdom Healix Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Client Support Executive.

The successful candidate will play a vital role in providing administrative support for all client service activities, working collaboratively within a dedicated team.

Main Responsibilities:

  • Data preparation and loading of membership information within the Case Management System for Healthcare Trust, Insured, and Third-Party clients.
  • Updating and maintaining membership data with a high level of accuracy.
  • Overseeing day-to-day activities of scheme implementation and onboarding.
  • Preparing onboarding documents, including FAQs, Table of Benefits, and online booklets.
  • Collaborating with the Client Relationship and Clinical teams to ensure scheme wording is appropriate and regularly updated.
  • Arranging mail merges and posted communication when required.
  • Ensuring prompt and accurate member communication for onboards and renewals.
  • Arranging for membership figures to be provided as needed.
  • Undertaking other duties as reasonably required by the Client Services Manager and Head of Client Services.

Requirements:

  • Articulate individual with excellent written and spoken communication skills.
  • High attention to detail and organizational skills.
  • Ability to work to deadlines with a high degree of flexibility.
  • Knowledge of Trusts and PMI would be beneficial.
  • Excellent Microsoft Office skills, particularly Word and Excel.
  • Good numerical skills.
  • Commercial awareness and the ability to escalate potential issues promptly.
  • Thorough and careful approach to workload.
  • Ability to liaise independently between stakeholders in various departments.

About Healix:

Healix is a leading healthcare solutions provider, dedicated to providing top-end client service. We work with governments, broadcasters, NGOs, international corporations, major insurers, and more. Our teams of doctors, nurses, travel, and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens.

We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our highly trained specialists have the space and time they need to be effective, and we let them use their initiative to get the job done.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

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