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Client Support Specialist
2 months ago
Working Hours: Monday-Friday, 8:30am - 6pm
Join a dynamic organization focused on people and technology, where you will handle inbound inquiries from clients regarding their life insurance, savings, investments, or pension schemes.
Your role will involve assisting clients in planning for their future, accessing their investments, updating personal details, and providing support during sensitive times. Your goal will be to ensure a smooth experience during crucial moments.
Background: Many of our new team members come from diverse sectors such as contact centers, retail, hospitality, or travel, and prior experience in financial services is not a prerequisite; we offer comprehensive training to all new hires.
Employee Benefits:
We are committed to supporting our team with a range of competitive benefits, including:
~ 31 days of annual leave (inclusive of UK Bank Holidays).
~ Eligibility for an annual discretionary bonus.
~ Access to Perks at Work (online shopping discounts).
~ Car leasing options and discounts with Jaguar Land Rover.
~ Cycle to Work scheme and interest-free season ticket loans.
~ Supportive policies for significant life events (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
~ Wellbeing initiatives including health checks, nutritional guidance, second medical opinion options, and mental, physical, and financial support.
~ Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
~ Opportunities for personal and professional development within Diligenta.
Ideal Candidate:
We seek individuals who are passionate about delivering exceptional client experiences with empathy and respect, and who can maintain composure under pressure. You should possess excellent listening, verbal, and written communication skills, with the ability to simplify complex issues while providing outstanding service.
We value problem solvers who are flexible and adaptable to changing priorities, and proficiency in Microsoft Office (Word & Excel) is essential.
At Diligenta, we are dedicated to supporting clients during the most significant moments in their lives and strive to provide the highest level of service consistently.
As a leading provider of outsourced administration services in the UK Life Assurance and Pensions market, we are proud to partner with renowned brands, delivering exceptional customer service and continuously seeking innovative solutions to enhance client satisfaction.
Our ongoing growth presents exciting opportunities for all team members, and we look forward to welcoming new talent to our journey.
