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IT Support Specialist
2 months ago
Job Summary
Hays Specialist Recruitment Limited is seeking a skilled IT Support Technician to join our client's technical team. As a key member of the team, you will be responsible for resolving service desk tickets, providing technical support to hardware, and escalating problems where necessary.
Key Responsibilities
- Resolve service desk tickets in a timely and efficient manner
- Provide technical support to hardware and software systems
- Escalate complex problems to senior technical staff
- Collaborate with the technical team to identify and implement process improvements
Requirements
- 1-2 years of experience in IT support or a related field
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of Windows server, Office 365, Azure, Teams, and networking concepts
What We Offer
- A competitive salary up to £26,000 per annum, depending on experience
- A bonus for on-call duties (£2k - £3k per annum)
- Opportunities for training and progression within the company
- A good benefits package
About Our Client
Our client is a growing organization that values technical expertise and customer service. They offer a dynamic work environment and opportunities for professional growth.
