Resort Manager
6 days ago
Job Summary
We are seeking an experienced Front Office Manager to join our team at RBH Hospitality Management. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth day-to-day running of our hotel.
Key Responsibilities
- Lead and manage the front desk team to provide excellent customer service and ensure guest satisfaction.
- Act as a Duty Manager on a rota basis, overseeing the hotel's operations and making decisions to ensure seamless service delivery.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Train and develop the front desk team to ensure they have the skills and knowledge to deliver exceptional service.
- Monitor and analyze guest feedback and make recommendations for improvements.
Requirements
- Proven experience in a similar role within the hospitality industry.
- Excellent leadership and management skills, with the ability to motivate and develop a team.
- Strong communication and interpersonal skills, with the ability to build relationships with guests and colleagues.
- Ability to work well under pressure and make decisions in a fast-paced environment.
- Knowledge of hotel operations and procedures, including front desk management and guest services.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and progression within the company.
- A dynamic and supportive work environment.
- The chance to work with a leading hospitality company and be part of a talented team.
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