Hotel Operations Leader

2 months ago


Blackpool, Blackpool, United Kingdom RBH Full time

Job Summary

We are seeking an experienced Front Office Manager to join our team at RBH Hospitality Management. As a key member of our operations team, you will be responsible for leading our front desk team and ensuring exceptional guest service.

Key Responsibilities

  • Lead and manage the front desk team to deliver outstanding customer service.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experience.
  • Train and develop team members to enhance their skills and knowledge.
  • Monitor and analyze guest feedback to identify areas for improvement.

Requirements

  • Proven experience in a hospitality management role, preferably in a hotel or resort setting.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Knowledge of hospitality industry standards and best practices.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunities

RBH Hospitality Management is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.


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