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Hotel Operations Manager

2 months ago

Blackpool, Blackpool, United Kingdom Caledonian Leisure Ltd Full time
Hotel Operations Manager Job Description

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Caledonian Leisure Ltd. As a key member of our management team, you will be responsible for leading our housekeeping and maintenance teams to deliver exceptional customer service and maintain high standards of hotel facilities.

Key Responsibilities:
  • Manage and supervise hotel team members, including front desk, housekeeping, and maintenance teams
  • Monitor and maintain hotel facilities, ensuring cleanliness, safety, and proper functionality
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Manage budgets, expenses, and financial performance of the hotel
  • Develop and implement policies and procedures to maintain high standards of service and operations
  • Conduct regular team meetings to provide updates, training, and motivation
  • Manage contracts with entertainers and performers to provide high quality evening entertainment that aligns with the hotel's brand and guest expectations
  • Ensure compliance with health, safety, and hygiene standards across all hotel and dining operations
  • Knowledge of human resources practices to assist with recruitment, training, and performance management
  • Extensive experience in a senior management role within the hospitality industry with a strong emphasis on food and beverage operations
  • Proven experience in managing and executing nightly entertainment programs
  • Proficient in hotel management software and other relevant tools
What We Offer:
  • Significant employee discounts on company-owned holiday products
  • Company pension
  • Possible live-in accommodation
  • Free staff parking
  • Competitive salary

Caledonian Leisure Ltd is a leading holiday company in the UK, and we are committed to delivering exceptional customer service and quality products. We believe in involving our people in decision-making and product improvement, and we encourage all our team members to raise suggestions or ideas to help us achieve our goals.

We actively promote a culture of diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.