Hotel Guest Experience Manager
4 weeks ago
Guest Services Supervisor Role
At Village Hotel Club, we're looking for a Guest Services Supervisor to join our team. As a key member of our reception team, you'll play a vital role in ensuring our guests have a warm and welcoming experience from the moment they arrive.
Your Key Responsibilities:
- Support the team in delivering exceptional guest service
- Train and develop the skills of our reception team
- Work collaboratively with other departments to ensure seamless service delivery
- Proactively address any guest complaints or issues
What We Offer:
- Complimentary leisure club membership for you and a family member or friend
- Employee discount on overnight stays at Village Hotels
- 50% discount on food and drink purchased on or off shift
- Exciting training platform with gamified learning
- Flexible working hours
- A fun and supportive work environment
About Us:
Village Hotel Club is a vibrant and modern hotel chain with a passion for delivering exceptional guest experiences. We're committed to creating lively spaces for our guests to work, eat, relax, and play.
Requirements:
- Personality and a positive attitude
- Strong communication and problem-solving skills
- Ability to work collaboratively as part of a team
- Passion for delivering exceptional guest service
Why Join Us?
At Village Hotel Club, we're all about embracing personality and individualism. We offer a fun and supportive work environment, with plenty of opportunities for development and growth. If you're passionate about delivering exceptional guest experiences, we'd love to hear from you
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