Hotel Guest Experience Manager

4 weeks ago


Blackpool, Blackpool, United Kingdom Village Hotels - Blackpool Full time

Guest Services Supervisor Role

At Village Hotel Club, we're looking for a Guest Services Supervisor to join our team. As a key member of our reception team, you'll play a vital role in ensuring our guests have a warm and welcoming experience from the moment they arrive.

Your Key Responsibilities:

  • Support the team in delivering exceptional guest service
  • Train and develop the skills of our reception team
  • Work collaboratively with other departments to ensure seamless service delivery
  • Proactively address any guest complaints or issues

What We Offer:

  • Complimentary leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Flexible working hours
  • A fun and supportive work environment

About Us:

Village Hotel Club is a vibrant and modern hotel chain with a passion for delivering exceptional guest experiences. We're committed to creating lively spaces for our guests to work, eat, relax, and play.

Requirements:

  • Personality and a positive attitude
  • Strong communication and problem-solving skills
  • Ability to work collaboratively as part of a team
  • Passion for delivering exceptional guest service

Why Join Us?

At Village Hotel Club, we're all about embracing personality and individualism. We offer a fun and supportive work environment, with plenty of opportunities for development and growth. If you're passionate about delivering exceptional guest experiences, we'd love to hear from you


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