Senior Hotel Operations Manager

3 weeks ago


Blackpool, Blackpool, United Kingdom Caledonian Leisure Ltd Full time
Lead Our Hotel Team to Excellence

We are seeking a highly skilled and experienced General Manager to lead our hotel team and drive our business forward. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities:
  • Hotel Operations: Manage and supervise hotel team members, including front desk, housekeeping, and maintenance teams, to ensure seamless hotel operations.
  • Guest Experience: Handle guest complaints and resolve issues in a timely and professional manner, ensuring guest satisfaction and loyalty.
  • Financial Management: Manage budgets, expenses, and financial performance of the hotel, ensuring profitability and efficiency.
  • Policy Development: Develop and implement policies and procedures to maintain high standards of service and operations, ensuring compliance with health, safety, and hygiene standards.
  • Team Development: Conduct regular team meetings to provide updates, training, and motivation, ensuring a positive and productive work environment.
  • Nightly Entertainment: Manage contracts with entertainers and performers to provide high-quality evening entertainment that aligns with the hotel's brand and guest expectations.

We offer a competitive salary, significant employee discounts on company holiday products, company pension, possible live-in accommodation, and free staff parking. Join Caledonian Leisure Ltd, a leading holiday company in the UK, and be part of a team that excels in providing quality holidays and short breaks. We value diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.



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