Bilingual Customer Support Specialist
3 weeks ago
Temporary (ongoing) - Immediate Start
£00 + holiday pay per hour
Are you fluent in both French and English and dedicated to providing outstanding customer support? As a French Speaking - Customer Support / Administrator, your main responsibility will be to assist the operations team within a logistics environment, ensuring exceptional service delivery to clients.
Your role will involve supporting service and issue management tasks across various distributors in multiple European nations, effectively liaising with customers and transport providers.
It is essential to maintain accurate data management to communicate plans and evaluate overall performance. Due to the nature of the position, having access to a vehicle is advantageous.
Your responsibilities as a French Speaking - Customer Support / Administrator will include:
- Addressing customer inquiries and concerns, conducting thorough investigations in accordance with established protocols.
- Accurately processing data and documentation while adhering to strict guidelines.
- Fostering strong relationships with clients while delivering services in line with agreed service level agreements (SLAs).
- To excel as a French Speaking - Customer Support / Administrator, you should possess:
- Fluency in both French and English, both spoken and written.
- Excellent communication skills and a professional telephone demeanor, with the ability to establish rapport.
- Proficiency in IT, particularly with MS Office and Excel.
Ascendant Recruitment is a prominent recruitment agency specializing in various sectors, including PA/Administration, Customer Service, Human Resources, Finance, and Temporary placements.
For further insights into our current job openings, please explore our website.
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