Customer Service Advisor for Housing
7 days ago
The Oyster Partnership is seeking an experienced Housing Customer Service professional to join their team as a Customer Service Advisor for Housing. This is a unique opportunity to work with a leading provider of housing services in South-East London.
Key Responsibilities:
- Provide exceptional customer service to housing customers via telephone and other communication channels.
- Resolve housing-related queries and issues in a timely and efficient manner.
- Log and manage reactive repairs and planned works, including defects and maintenance requests.
- Chase contractors for updates and ensure timely completion of work.
- Manage arrears and rent queries, ensuring accurate and up-to-date records.
- Provide reception and switchboard services, maintaining a high level of professionalism and courtesy.
- Maintain high standards of probity and confidentiality, adhering to company policies and procedures.
- Perform other duties as reasonably assigned by management.
Requirements:
- Proven experience in housing customer service, repairs, and maintenance.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries.
- Strong problem-solving skills, with a focus on resolving customer issues efficiently.
- Proficiency in using relevant software and systems, including CRM and property management tools.
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Beckenham, Greater London, United Kingdom The Oyster Partnership Full timeThe Oyster Partnership is seeking an experienced Housing Customer Service professional to join their team as a Customer Service Advisor for Housing. This is a unique opportunity to work with a leading provider of housing services in South-East London.Key Responsibilities:Provide exceptional customer service to housing customers via telephone and other...
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Beckenham, Greater London, United Kingdom The Oyster Partnership Full timeThe Oyster Partnership is seeking an experienced Housing Customer Service professional to join their team as a Customer Service Advisor for Housing. This is a unique opportunity to work with a leading provider of housing services in South-East London.Key Responsibilities:Provide exceptional customer service to housing customers via telephone and other...
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