Business Development Executive

6 days ago

Cheltenham, Gloucestershire, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled and experienced Client Executive to join our team at Howden Group Holdings. As a Client Executive, you will play a critical role in delivering an exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Assist in achieving Group/Division client retention targets by providing an excellent level of service.
  • Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
  • Obtain renewal terms and present to client.
  • Produce and issue professional summaries and reports using Howden templates.
  • Issue renewal documentation in line with contract certainty.
  • Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
  • Prioritise and handle all work promptly and accurately.
  • Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
  • Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
  • Produce accurate and professional documentation at all times using relevant Howden templates.
  • Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
  • Refer all queries that fall outside your own experience, knowledge and authority to senior staff.
  • Liaise with and assist other branches and Group Resources as necessary.
Requirements
  • Working knowledge of all the main classes of general insurance and the CII's Code of Ethics and GDPR.
  • Must have a minimum of 2 years' experience working in the insurance industry.
  • Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain and required CPD points.
Skills
  • Excellent level of technical insurance skills, to be assessed by regular in-house testing.
  • Accuracy and attention to detail.
  • Ability to process work quickly and efficiently.
  • Ability to prioritise work and meet deadlines.
  • Excellent client service skills.
  • Excellent level of negotiation and broking skills.
  • Excellent oral and written communication skills.
  • Ability to gather and analyse information from the client.
  • Ability to identify and respond appropriately to an individual client's level of understanding.
  • Ability to persuade and influence others.
Qualifications
  • GCSE Maths and English (or equivalent).
  • Cert CII (desirable for this role).
About Us

Howden Group Holdings is a leading independent insurance broker with a unique culture that sets us apart from the rest. Our employee-ownership model creates a collaborative and innovative environment where we empower our people to think bigger and challenge convention.

We are committed to being a people-first business, with a focus on attracting and retaining the best talent in the market. Our flat structure and entrepreneurial spirit help us drive change and deliver exceptional results.

We are an equal opportunities employer and welcome applications from diverse candidates who share our values and are passionate about delivering exceptional service to our clients.

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