Business Operations Manager

1 week ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time
About the Role

We are seeking an experienced Business Operations Manager to join our sales function at FireAngel Safety Technology. This is a fast-paced and highly collaborative role in which we are seeking to expand the sales function significantly in the UK and Europe.

Key Responsibilities
  • Stock Forecasting and Management
    • Assist business units with monthly stock forecasts based on sales trends and opportunity reports.
    • Identify stock issues, slow-moving stock, and adjust forecasts as necessary.
  • Price File Management
    • Own the price files and specific customer (segment) price lists, ensuring all are up-to-date and available to key stakeholders.
  • New Product Introductions
    • Support all business units with new product introductions, including new line forms, pricing, etc.
  • Tender Management
    • Review and analyze tender documents, contracts, and related materials to understand requirements and evaluation criteria.
    • Coordinate the tender process from start to finish, managing timelines, milestones, and deliverables.
    • Write, edit, and proofread tender documents, ensuring clarity, accuracy, and compliance with all submission requirements.
  • Customer Support
    • Assist other departments with queries relating to customer pricing, debit notes, and rebate agreements.
  • CRM Management
    • Manage the Customer Relationship Management system (CRM), controlling the quality of data as input by the team, creating and maintaining reports for the team, full system administration.
    • Keep the system up-to-date with accurate product and pricing data.
    • Identify and recommend good practice for the team.
  • Marketing Support
    • Assist the Marketing department with sales activities, including exhibitions and promotional campaigns.
    • Support the team with Point of Sales requests for customers.
    • Attend regular marketing meetings to offer support and feedback on sales activity.
  • Product Data Management
    • Provide assistance to Product Managers with accurate data relating to market trends, sales data, pricing, and product variant information.
  • Pricing Authorization
    • Authorize sales team pricing requests in the absence of their line manager.
  • Meetings and Presentations
    • Attend internal and external meetings on all aspects of the business/trade shows when requested.
Requirements
  • Product Knowledge
    • Keep up-to-date with product knowledge, demonstrated by passing of periodical product technical tests.
  • Bid Writing and Data Analysis
    • Bid writing and data analysis experience required to win tenders from public and private clients.
  • Technical Seminars
    • Organize and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and the technical support on offer.
  • Communication and Presentation
    • Be a competent presenter, able to represent the company's image professionally at all levels.
  • Time Management
    • Prepare quotations & tenders effectively & within set timescales.
    • Accurately forecast sales to facilitate effective stock control.
  • Computer Literacy
    • Be proficient at operating Microsoft Excel, Word, and Outlook.
    • Have enough computer literacy to operate a CRM system as used by the company.
Desired Qualifications
  • Government Tendering Experience
    • Experience of bidding into government organizations.
  • Complex Information Gathering
    • Ability to quickly gather complex information to provide reports and assessments to our sales team and clients.
  • Public Tendering Experience
    • Extensive experience of bid writing into public tenders.
  • Tendering Frameworks
    • Understanding and experience working through tendering frameworks and the level of detail required to be successful.
Personal Qualities
  • Communication Skills
    • Strong written and verbal communication skills are necessary for collaborating with team members, clients, and key stakeholders.
  • Attention to Detail
    • Taking ownership of your work and having a keen eye for detail is essential to maintain a high level of quality throughout all work.
  • Adaptability
    • The landscape is constantly evolving. The ideal candidate should be adaptable and open to learning new tools, trends, and techniques to stay ahead in the industry.
  • Time Management
    • This role requires planning and foresight to ensure all projects are delivered on time and in line with all areas of the business.

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