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Business Operations Manager
2 months ago
Job Title: Business Support Manager
Company: FireAngel Safety Technology
Job Type: Full-time
Location: Hybrid (3 days in office or customer sites)
About Us:
FireAngel Safety Technology is a leading provider of innovative home safety products, dedicated to protecting and saving lives. We are seeking an experienced Business Support Manager to join our sales function.
Key Responsibilities:- Assist business units with monthly stock forecasts based on sales trends and opportunity reports.
- Support all business units with new product introductions, including new line forms, pricing, and other related tasks.
- Write, edit, and proofread tender documents to ensure clarity, accuracy, and compliance with submission requirements.
- Support the finance team by controlling trading terms documentations, owning the quality of data, and accuracy of all rebate agreements and commercial support documents.
- Manage the Customer Relationship Management system (CRM), controlling the quality of data, creating and maintaining reports for the team, and full system administration.
- Keep the system up to date with accurate product and pricing data.
- Support the team with Point of Sales requests for customers.
- Attend regular marketing meetings to offer support and feedback on sales activity.
- Provide assistance to Product Managers with accurate data relating to market trends, sales data, pricing, and product variant information.
- Attend internal and external meetings on all aspects of the business and trade shows when requested.
- Keep up to date with product knowledge, demonstrated by passing of periodical product technical tests.
- Bid writing and data analysis experience required to win tenders from public and private clients.
- Organise and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and the technical support on offer.
- Demonstrate effective building of client relationships.
- Be proficient at operating Microsoft Excel, Word, and Outlook.
- Have enough computer literacy to operate a CRM system as used by the company.
- Extensive experience of bid writing into public tenders.
- Keep up to date with product knowledge, demonstrated by passing of periodical product technical tests.
- Bid writing and data analysis experience required to win tenders from public and private clients.
- Organise and deliver technical seminars to professionals (residential social landlords, architects, developers, design and build) to increase their awareness of the products and the technical support on offer.
- Demonstrate effective building of client relationships.
- Be proficient at operating Microsoft Excel, Word, and Outlook.
- Have enough computer literacy to operate a CRM system as used by the company.
- Attention to Detail: Taking ownership of your work and having a keen eye for detail is essential to maintain a high level of quality throughout all work.
- Time management: This role requires planning and foresight to ensure all projects are delivered on time and in line with all areas of the business.
- Competitive salary and benefits (Salary Protection, Health Insurance, birthday annual leave day, etc.).
