Customer Experience Strategist

4 weeks ago

London, Greater London, United Kingdom SAP Full time
About the Role

We are seeking a highly skilled Customer Marketing Consultant to join our team at SAP. As a key member of our marketing team, you will be responsible for developing and executing innovative customer experience strategies that drive business growth and customer engagement.

Key Responsibilities
  • Conceptualize and develop customer experience strategies that leverage insights across segments, products, and personas.
  • Collaborate with customer success teams to elevate community activities, including communication and interaction.
  • Design and lead customer programs that align with business goals, fostering awareness, generating pipeline, accelerating activation, inspiring advocacy, and encouraging referrals.
  • Oversee content creation and development of content calendars to ensure valuable content is offered to all member segments and drives engagement.
  • Align cross-functional teams, including marketing, customer success, and sales, to ideate, build, and scale customer experience programs.
Requirements
  • Proven experience in a similar senior role, with a track record of driving successful customer marketing activities.
  • Advanced degree in marketing, analytics, business, or a related field.
  • Proven experience in creating and executing community-focused marketing campaigns.
  • Strong analytical abilities and project management skills.
  • Excellent interpersonal and communication skills.
  • Comprehensive understanding of B2B SaaS.
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and 100,000 employees worldwide, driven by a purpose to help the world run better and improve people's lives.

We are committed to creating a workplace that is inclusive, diverse, and values flexibility. Our culture is focused on collaboration, learning, and development, and we offer a range of benefits to support our employees' well-being and success.

SAP is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion and believe that our differences make us stronger.

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